If something arrives damaged, faulty, or is not what you ordered, we will put it right. You also have 30 days to change your mind.

Changed your mind? You have 30 days

You can request a return within 30 days of delivery. To be accepted, the item must be unused, in its original condition, and in its original packaging.

For change-of-mind returns, you pay the return shipping cost. We recommend a tracked service, because we can only refund items that actually reach us. Once the item arrives and passes a quick condition check, we refund the price you paid for it. The original delivery charge is not refunded.

Damaged, faulty or incorrect items

This is different, and it is on us. If your order arrives damaged, faulty, or is not the item you ordered, contact us and we will arrange a replacement or a full refund — including any delivery charge you paid. You will not pay return shipping in this case. Please tell us within a reasonable time of delivery and include a photo, which usually lets us resolve it without you shipping anything back.

How to start a return

Email info@kaayos.com with your order number and, if the item is damaged or faulty, a photo. We will reply with the return address and instructions. Please contact us before sending anything back — returns sent without notice can go unrecorded.

Refunds

Approved refunds go back to your original payment method. We process them as soon as the return is checked in; how quickly the money appears in your account is then up to your bank or card provider.

Items we cannot accept back

For hygiene and safety reasons we cannot accept change-of-mind returns on items that have been used, washed, or had their sealed packaging opened, unless the item is faulty. This does not affect your legal rights.

Contact

Kaayos LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States
info@kaayos.com · +1 (828) 341-2414